COVID-19 Member Assistance Relief Programs

At Directions, we recognize that these are challenging times filled with uncertainty. If you have hardship you may be eligible for one of these options.


No payments for up to 90 days on Existing Consumer Loans

Members experiencing financial hardship can apply for a loan extension, giving them No Payments for up to 90 days on existing Consumer Loans. This includes auto, boat, RV, Motorcycle, and personal loans. 


Collections department at 419-794-1310 

Mortgage Loan Payment Relief Options

A variety of options, including a mortgage forbearance or mortgage modification, are available for members who need help with their mortgage payments.  


Mortgage Servicing: 888-508-2228, extension 20122

Collection Department: 419-794-1310 


Credit Card Relief Options

We can help you find solutions if you’re having trouble making a credit card payment 

Call Collections Department: 419-794-1310 


Student Loan Relief Options

Contact our Student Choice partner if you are having trouble making your loan payment. 

Call 1-800-518-2946 or visit


Business Loan Relief Options 

Please visit our Business Member Assistance page for additional information.

Business Member Assistance


For detailed information on SBA programs for the coronavirus visit: or (en Español). 



Call Center at 888-508-2228 or our collections department at 419-794-1310  


Thank you for being a member.  We’re here to help.