COVID-19 Member Assistance Relief Programs
At Directions, we recognize that these are challenging times filled with uncertainty. If you have hardship you may be eligible for one of these options.
Emergency Relief Loan
Directions Emergency Relief Loan is available to help those members who need temporary financial resources to sustain them through the COVID-19 recovery period.
Apply online. The emergency loan application is available under the Personal Loan Application. When stating your “loan purpose,” please choose “Emergency "
No payments for up to 90 days on Existing Consumer Loans
Members experiencing financial hardship can apply for a loan extension, giving them No Payments for up to 90 days on existing Consumer Loans. This includes auto, boat, RV, Motorcycle, and personal loans.
Collections department at 419-794-1310.
No payment for 90 days on New Consumer Loans
Members can delay their first payment for 90 days on new DCU Consumer Loans. This includes auto, boat, RV, Motorcycle, and personal loans.
Mortgage Loan Payment Relief Options
A variety of options, including a mortgage forbearance or mortgage modification, are available for members who need help with their mortgage payments.
Mortgage Servicing: 888-508-2228, extension 20122
Collection Department: 419-794-1310
Credit Card Relief Options
We can help you find solutions if you’re having trouble making a credit card payment
Call Collections Department: 419-794-1310
Student Loan Relief Options
Contact our Student Choice partner if you are having trouble making your loan payment.
Call 1-800-518-2946 or visit https://directionscu.studentchoice.org/
Business Loan Relief Options
Please visit our Business Member Assistance page for additional information.
For detailed information on SBA programs for the coronavirus visit:
www.gobierno.usa.gov/coronavirus (en Español).
Call Center at 888-508-2228 or our collections department at 419-794-1310